Frequently Asked Questions
How long does delivery take?
What kind of jewelry do you sell?
We specialize in ShineOn jewelry — high-quality, personalized pieces presented with heartfelt message cards. Each design is made to celebrate love, gratitude, and life’s meaningful moments.
Can I personalize the message card?
Yes! Most products allow name, date, or short message customization. If personalization is available, you’ll see an input box on the product page before checkout.
What materials are your pieces made from?
Our jewelry is crafted from premium stainless steel, 14k white gold finish, or 18k yellow gold finish, ensuring durability and shine.
Does the jewelry come in a gift box?
Yes. Every piece arrives in a luxury mahogany-style box or classic standard box (based on your selection), ready to gift.
How long does delivery take?
USA: 3–7 business days
Canada, UK, EU: 5–10 business days
Rest of World: 7–15 business days
(Shipping times may vary during holidays or peak gifting seasons.)
How can I track my order?
Once shipped, you’ll receive an email with a tracking number and link to monitor your delivery in real time.
What if my order arrives damaged or incorrect?
We’ll make it right. Contact us at support@prymieregifts.com within 7 days of delivery with a photo, and we’ll send a replacement or full refund.
Do you accept returns or exchanges?
Because items are personalized, we only replace items that arrive defective or damaged. Please review your personalization details carefully before placing your order.
Can I change or cancel my order after checkout?
Orders enter production quickly, but if you contact us within 2 hours of placing your order, we’ll do our best to update or cancel it.
Can you send the gift directly to the recipient?
Absolutely! Enter their shipping address at checkout, and we’ll ship it gift-ready — without price tags or invoices.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay. All payments are securely processed through encrypted checkout systems.
Let us know what you think!